Terms of Service

1. Acceptance of Terms

By downloading, installing, or using the HireZout or ProZout mobile applications (“Apps”) operated by Innzout Technologies (“Company”, “we”, “us”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Apps.

These Terms are a legally binding contract between you and Innzout Technologies, governed by the laws of India.

2. About the Platform

HireZout is a marketplace app for customers to discover and hire independent local service professionals.

ProZout is a companion app for verified service professionals to receive job requests, manage work orders, and grow their business.

The Company operates the platform connecting both parties. We are not a party to any service agreement between a Customer and a Professional. The Company does not employ Professionals; they are independent service providers.

3. Eligibility

To use the Apps you must:

• Be at least 18 years of age
• Be a resident of India
• Have a valid Indian mobile phone number
• Not be barred from using the Apps under any applicable law

4. Accounts and Authentication

• Accounts are created using your mobile phone number verified by OTP
• You are responsible for all activity under your account
• One phone number may be associated with one account type (Customer or Professional) at a time
• Do not share your OTP or account credentials with others
• We reserve the right to suspend or terminate accounts that violate these Terms

5. KYC Verification for Professionals

To become eligible for payment processing and full platform access, Professionals must complete Know Your Customer (KYC) verification:

• Submit a valid PAN card number, name, and date of birth
• Consent to identity verification by our KYC partner (Sandbox.co.in)
• Provide accurate billing information for subscription invoices

Providing false KYC information is a violation of these Terms and may result in immediate account termination. We may also be required to report such cases to relevant authorities.

6. Subscription — ProZout Pro

6.1 Current Plan

ProZout Professionals access the platform through a ProZout Pro monthly subscription processed via Razorpay. A trial period is included before the first billing cycle begins.

6.2 Pricing

The current subscription price is displayed in the ProZout app before you subscribe. By subscribing, you agree to pay the amount shown at the time of subscription.

Prices are not permanently fixed. We may change the subscription price when required to sustain and scale platform operations (server costs, support, infrastructure).

6.3 Price Change Notice

If we increase the subscription price:

• We will notify you at least 30 days before the new price takes effect, via in-app notification and push notification
• You will have the option to cancel your subscription before the new price applies
• Continuing your subscription after the effective date means you accept the new price

6.4 Billing

• Billing is monthly, recurring, charged via your Razorpay-linked payment method
• GST-compliant tax invoices are generated for each payment and accessible in the Earnings section of ProZout
• If a payment fails, your account enters a grace period; access is suspended if payment is not resolved within the grace period

6.5 Cancellation & Refunds

You may cancel your subscription at any time from within the ProZout app. Cancellation takes effect at the end of the current billing period. Subscription payments are non-refundable except where required by applicable law.

7. Customer Payments — HireZout

7.1 Current State

The HireZout customer app currently does not include in-app payment processing. Payment arrangements between Customers and Professionals are handled directly between the parties outside the app.

7.2 Future Payment Features

We plan to introduce in-app payment processing in HireZout in a future version. When this feature is launched:

• We will update these Terms and our Privacy Policy
• We will notify all users before the feature goes live
• Any applicable platform service fee or commission will be disclosed before you make a payment

8. Use of the Platform

8.1 Permitted Use

You may use the Apps only for their intended purpose: connecting Customers with local service Professionals for legitimate domestic and commercial service requirements.

8.2 Prohibited Conduct

You must not:

• Post false, misleading, or fraudulent work requests or service profiles
• Impersonate any person or entity
• Use the platform for any illegal purpose
• Harass, abuse, or threaten other users
• Manipulate ratings or reviews
• Attempt to take work relationships off-platform to avoid future platform fees
• Reverse engineer, copy, or exploit any part of the Apps
• Use automated bots or scrapers on the platform

9. Content and Reviews

• Reviews and ratings submitted must be honest and based on your genuine experience
• We reserve the right to remove reviews that are fraudulent, abusive, or in violation of these Terms
• You own the content you submit but grant us a licence to display it within the Apps and services

10. Service Availability

We aim to keep the Apps available at all times but do not guarantee uninterrupted service. We may take the platform offline for maintenance, upgrades, or emergency fixes and will make reasonable efforts to notify users of planned downtime.

11. Disclaimer of Warranties

THE APPS ARE PROVIDED “AS IS”. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that Professionals are licensed, certified, or insured for the work they undertake. Customers are responsible for verifying Professional credentials and suitability independently before engaging their services.

12. Limitation of Liability

To the maximum extent permitted by law, Innzout Technologies shall not be liable for:

• Any dispute between a Customer and a Professional
• Quality, safety, or outcome of any service performed
• Indirect, incidental, or consequential damages arising from use of the Apps
• Loss of data, revenue, or profits

Our total liability for any claim arising from use of the Apps shall not exceed the subscription fees paid by you in the three months preceding the claim.

13. Termination

We may suspend or terminate your account if you violate these Terms, provide false KYC information, or engage in conduct that harms other users or the platform.

You may delete your account at any time by contacting support@innzout.com. Termination does not release you from obligations incurred before termination.

14. Changes to These Terms

When we update these Terms:

• The “Last Updated” date will change
• For material changes, we will notify you via in-app notification at least 14 days before the change takes effect
• Continued use after the effective date constitutes acceptance

15. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Thanjavur, Tamil Nadu, India.

16. Contact Us

Innzout Technologies
Email: support@innzout.com
Address: 269, Thondarampet West, Thanjavur, Tamil Nadu – 614905, India